Skip to main content

✦ Guest communication

A guest who feels heard, a request never lost

Cora collects and handles guest requests from every channel: AI answers the most common questions instantly and routes everything else to the right department. And you get their feedback in real time, even before the review.

Guest communication EN
More than 500 properties have chosen simplicity
Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7
COMMUNICATING WITH GUESTS

We know how hard it is to keep up with every guest

Between the phone, the front desk and messages, requests come from everywhere and some always slip through. Cora collects them and takes them where they need to go.

FROM EVERY CHANNEL

Requests everywhere

OTAs, booking engine, phone or messages: Cora gathers requests in one place and sends them to the right department.

AFTER HOURS TOO

Not everything gets answered

A guest waiting for an answer gets restless. Cora’s chatbot answers common questions at any hour.

BEFORE THE REVIEW

Feedback that arrives too late

You often find out how it went from a review, when it’s already too late. With the in-room QR code the guest tells you right away.

NOTHING GETS LOST

Every request on record

A request mentioned in passing can slip away. Cora logs it, routes it and shows you it’s been handled.

Guests at the center

Every request heard,
every piece of feedback collected

What changes from day one, in every property using Cora.

1
single channel: the guest asks, you answer from one place
24/7
the chatbot answers frequent questions at any hour
auto
every request routed to the right department by Cora
QR
guest feedback collected in the room, instantly
GUEST REQUESTS

Requests come in,
Cora routes them

One channel for the guest, an orderly flow for you.

  • A single entry point: guests send requests and issue reports without hunting for the right number.
  • Automatic routing to the right department: housekeeping, maintenance, front desk.
  • Everything in the Operations Hub: requests by room, with status and owner.
Guest communication restaurant EN
Guest communication app EN
CORA AI

The chatbot that talks
to your guests

Cora’s AI greets the guest, answers and routes, day and night.

  • Instant answers to frequent questions, 24 hours a day.
  • Smart routing: every request reaches the right department, with no manual steps.
  • Handover to a person when one is needed: the guest is never left alone.
FEEDBACK

Find out how it went,
before the review

The in-room QR code turns the guest experience into useful data, instantly.

  • QR code in the room: the guest scans and rates the cleanliness and condition of the room.
  • Real-time feedback: act before the guest checks out, not after a review.
  • Average score always visible to see where to improve, room by room.
Guest feedback EN
For the whole team

Guests at the center, everyone plays their part

Guest requests turn straight into work for the right department.

Management

Sees guest satisfaction in real time and understands where to act, before the reviews come in.

Front Desk

No longer the only filter: the chatbot handles common questions, so she can focus on the guests in front of her.

Supervisor

Gets guest requests already routed to their department, with room and priority.

Operator

Sees the guest request right on the room and closes it as soon as it’s done.

Guest

Asks for what they need through a simple channel and gets an answer right away, without tracking anyone down.

Ready in days

It works with what you already use

On top of your PMS

Cora connects to your Property Management System: data synced automatically, in real time.

Up and running in 24h

Setup and basic training in 1-2 hours. No complex installation: you start right away.

Multilingual

Italian, English, French, Spanish, Portuguese and Greek. Every operator works in their own language — perfect for multicultural teams.

Explore the integrations
ROI CALCULATOR

See how much you could save with Cora

A few details are enough to estimate how much Cora would save you every year.

Calculate my savings!
CHOSEN BY HOSPITALITY

What hospitality professionals say about Cora

★★★★★

“Cora has allowed us to empower our staff: today our departments work smoothly.”

Marco Vecci
Marco Vecci
Reservation Manager · B&B Hotel Roma Pomezia
★★★★★

“It’s an intuitive tool that improves communication between departments and significantly cuts the time spent on manual tasks.”

Camilla Secci
Camilla Secci
Front Desk and Hospitality Manager · 4 Mori Family Village
★★★★★

“Cora has helped us optimize room planning and staff organization.”

Robert Moretti
Robert Moretti
Executive Director · MUSA Lago di Como
★★★★★

“Thanks to Cora, everything is digitized and visible to the whole team, with a marked improvement in efficiency and transparency.”

Fulvio Penati
Fulvio Penati
General Manager · La Fiorida Agri Relais
ONE COMPLETE ECOSYSTEM

Guest communication works with
the entire Cora platform

Cora is a single platform: guest requests become tasks for housekeeping and maintenance, so every issue report turns straight into work done.

FREQUENTLY ASKED QUESTIONS

Everything you want to know

Why manage guest communication with Cora?

Because Cora brings guest requests and feedback into one flow: the chatbot answers common questions instantly, AI routes everything else to the right department and the in-room QR code collects ratings in real time. With built-in AI, activation in 48 hours and support in English.

Does the chatbot answer after hours too?

Yes. Cora’s chatbot answers frequent guest questions 24 hours a day, and hands the conversation over to a person when human help is needed.

How does it collect guest feedback?

With a QR code in the room: the guest scans and rates the cleanliness and condition of the room. You see the averages in real time and can act before they leave the property.

Do requests reach the right department?

Yes. Every request is automatically routed to housekeeping, maintenance or the front desk and flows into the Operations Hub, with room, status and owner.

How long does it take to activate Cora?

The Cora team moves fast: once we have your details, the platform is ready and configured for your property within 48 hours.

How much does Cora cost?

The monthly subscription starts at €99 per month depending on the number of rooms activated. Book a demo and we’ll put together a tailored quote.

Make every guest feel heard

Book a free demo and turn requests into a better experience.

I want a demo!

Contact Us

We are at your complete disposal for any clarification on the features of Cora.